Privacy Policy

Placing an Order 

How to Place an Order

Place the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Checkout” from within your cart and follow the instructions. You may also complete your order by calling us at +919461626969.


Payment Options

We accept all major credit and debit cards, Net banking, Payment Wallets, UPI transactions. We also accept Paytm, Google pay or direct bank transfers on special request.


Order Cancellations & Modifications

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team. We are unable to process cancellations for items that have already shipped.

Product Information

Feel free to connect with Customer care to learn more about our Product Types and Other Services to find the art that best suits your style and budget. If you’d like help deciding on an item, our Customer Support Team is standing by to help. They’re trained experts, and would love to hear from you!

Privacy & Security

We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). We do NOT store your card numbers on our servers and it is destroyed permanently as soon as payment is processed.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new features, new services and special offers we think you’ll find valuable. If you take advantage of special offers made by our marketing partners, we may transfer your personal information to them. Also, we make our customer’s mailing addresses available to carefully screened companies whose products or services might interest you. For more information, please see our Privacy Policy.

Shipping and Delivery Information

Welcome to Ciana Crafts! We're committed to ensuring your shopping experience is smooth and efficient. Below you'll find all the information you need regarding the shipping and delivery of your orders.

Shipping Information

Delivery Timeframe:
We strive to deliver your orders within 7-10 business days from the date of order placement.

Order Tracking:
Once your order is shipped, you will receive a tracking link via email and SMS, allowing you to monitor the progress of your delivery.

Shipping Locations:
Currently, we deliver to addresses within India. We are working to expand our delivery network to serve you better in the future.

Delivery Partners

We work with trusted delivery partners to ensure reliable and timely delivery of your orders. Our partners include:

  • Shiprocket



    How do I find a specific item from your catalog?
    Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page. 

    Does the image on your site accurately represent what I will be sent?
    We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 15 days.