Returns and Exchange

What if I just don’t like it?
It’s simple: If you don’t love it, return it within 15 days. We are committed to quality products and your satisfaction is 100% guaranteed.

  

Return Policy

  

    1. Return Policy

      At Ciana Crafts, your satisfaction is our top priority. If you don’t love your purchase, return it within 15 days. Here are the details of our return policy:

      How to Return

      If you are not satisfied with any item, return it within 15 days of receipt for a free replacement or refund. Simply contact us via phone, WhatsApp, or email at the contact details provided below.

      Please pack the shipments carefully to avoid damage during transit and follow the instructions communicated to you by our representative.

      Return Policies

      • Time Frame: Returns/exchange requests must be made within 15 days of delivery of the product.
      • Condition: All returned items must be unused and returned with original packaging and tags in place.
      • Non-refundable Shipping Charges: Shipping charges are non-refundable.
      • Damaged/Defective Items: If you receive a damaged or defective item, notify us within 24 hours of receipt. We might request a snapshot sent to welcome@cianacrafts.com.
      • Self-shipping: If you choose to self-ship the products, dispatch them within 48 hours after the return request is raised. Ensure the items are packed securely to prevent loss or damage during transit. Use a reliable courier service.
      • Unacceptable Returns: Items that do not meet the above conditions will not be accepted and will be returned to the customer at their expense, with no reimbursement.
      • Reimbursement for Self-shipping: For orders where reverse pickup does not apply, customers can self-ship items to Cianacrafts.com. An amount of Rs. 100 will be reimbursed to the customer’s account towards shipping costs in the form of a coupon code, post quality check of the received items.
      • Non-returnable Items: Customized products, including all wallpapers, cannot be returned.

      Refund Process

      • Processing Time: Refunds will be processed within 5-7 working days.
      • Payment Method: The refund will be initiated to the original payment method used at the time of purchase.

      For any return or exchange requests, please contact us via:

      We are committed to providing quality products and ensuring your satisfaction is 100% guaranteed.



      Return address:
      Ciana Crafts
      22J-21, Sector 22,
      Pratap Nagar,
      Near Chetak Park,
      Jaipur, Rajasthan, India
      302033